Troubleshooting

Common Issues & Fixes

Quick answers for join problems, projector sync, and account issues.

Joining & Tablets

Participant cannot join the quiz

Confirm the Quiz ID and participant number are correct. Both devices must be on the same network as the server for local testing.

Tablet shows offline or disconnected

Check Wi‑Fi stability, refresh the page, and use the connection test on the join screen. Ensure Pusher/broadcasting credentials are configured for production.

Participant joined but quiz does not start

Wait in the lobby until the quiz master starts the session from admin Live Control.

Projector & Live Quiz

Projector not updating in real time

Refresh the projector page and verify the quiz status is active. Check that WebSocket/Echo is connected (LIVE badge on projector).

Question grid numbers look wrong

Each category numbers questions from 1 upward. Participants should announce the number within their current category.

Timer not counting down

Start the timer from Live Control after selecting a question. Reset the timer if it has already expired.

Account & Billing

Payment did not activate subscription

Allow a few minutes for Remita callback processing. Contact support with your payment reference if status stays pending.

Cannot access admin features

Verify your subscription is active and your user role has permission for that section.

Still stuck? Our support team is here to help.

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